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Customer Service Representative (MTR Hong Kong Station)

Customer Service Representative (MTR Hong Kong Station)

Global Exchange Hong Kong LimitedHong Kong
30 天前
职位描述

Responsibilities :

  • Manage significant amounts of cash in various currencies.
  • Drive sales leads and introduce products to customers.
  • Identify and evaluate customer needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods / tools
  • Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
  • Adhere to communication protocols, rules, and regulations.
  • To meet individual and team goals, go above and beyond in interacting with customers.

Requirements :

  • Form 5 graduate or above with customer services working experience in relevant field, e.g. retail, hotel, catering or airline industry. Fresh graduates are welcome.
  • Good command of written and spoken English, Cantonese or Mandarin will be an advantage.
  • Good customer service skills along with effective interpersonal and communication skills.
  • Self-initiative, positive, commercial and good time management.
  • Immediately available will be an advantage.
  • Candidate with more experience can apply for the position of Team Leader.
  • Benefits :

  • Transportation Allowance
  • Attractive Monthly Bonus
  • 13th Month Pay (Double Pay)
  • 14 days Annual Leave
  • Fixed shift, Fixed day-off (avg 7-8 days)
  • On-the-job training
  • Good career growth
  • Group Medical
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    Hong Kong • Hong Kong