job details
about the company.
Our client is a well-known consumer goods company with a great product portfolio. Currently they are hiring a Director of Customer Service to join their team. They are looking for someone who has account management & leadership experience. Prior knowledge in covering international market is a must.
about the job.
As a Director of Customer Service, you will
- Supervise and motivate a team of 9 to deliver excellent customer solutions to clients
- Work closely with the supply planning team and make sure the production & order to cash process are align with the project deadline
- Draft, implement, and execute policies and procedures to facilitate a quality customer service experience
- Collect operation data for services performance analysis, planning for improvement and ongoing tracking for continuous optimisation
- Maintain high operation metrics performance and make sure the service level is achieved
- Provide consulting for support services and participation in account servicing with Sales
- Collect and analyse customer system performance data for capacity plan and derive the proposal with a road map for customer future plan
- Monitor and analyse the quality of service delivery and optimisation
skills & experiences required.
Degree holder from a recognisable universityMin 12 years of experience in customer service / account management (not sales) position, with 5 years of experience in a supervisory roleCandidates from consumer goods industry / FMCG / airline background are highly preferredFluent in English, Mandarin and CantonesePrior experience in working in multinational companies and handle global marketsExtensive experiencing of managing operational customer service teamsStrong strategic and customer focus with a clear understanding of the wider issues impacting the relevant marketsProven Management and / or relationship management experience at a senior, strategic level roleStrong leadership & negotiation skills; Able to motivate the teammatesshow more
about the company.
Our client is a well-known consumer goods company with a great product portfolio. Currently they are hiring a Director of Customer Service to join their team. They are looking for someone who has account management & leadership experience. Prior knowledge in covering international market is a must.
about the job.
As a Director of Customer Service, you will
Supervise and motivate a team of 9 to deliver excellent customer solutions to clientsWork closely with the supply planning team and make sure the production & order to cash process are align with the project deadlineDraft, implement, and execute policies and procedures to facilitate a quality customer service experienceCollect operation data for services performance analysis, planning for improvement and ongoing tracking for continuous optimisationMaintain high operation metrics performance and make sure the service level is achievedProvide consulting for support services and participation in account servicing with SalesCollect and analyse customer system performance data for capacity plan and derive the proposal with a road map for customer future plan ...Monitor and analyse the quality of service delivery and optimisationskills & experiences required.
Degree holder from a recognisable universityMin 12 years of experience in customer service / account management (not sales) position, with 5 years of experience in a supervisory roleCandidates from consumer goods industry / FMCG / airline background are highly preferredFluent in English, Mandarin and CantonesePrior experience in working in multinational companies and handle global marketsExtensive experiencing of managing operational customer service teamsStrong strategic and customer focus with a clear understanding of the wider issues impacting the relevant marketsProven Management and / or relationship management experience at a senior, strategic level roleStrong leadership & negotiation skills; Able to motivate the teammatesshow more
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree
