Relationship Manager

Job description

Role overview :

In consultation with Branch Manager, draw up monthly plans for achieving new business and customer acquisition goals committed for the assigned branch

Source and call on individual prospects as well as organise and conduct sales presentations to groups, clubs, associations, companies and other organisations within the assigned branch

Assist Branch Manager in upgrading and converting existing target branch customers for Priority Banking prioritise activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio

Actively participate in Priority Banking marketing and promotional activities for customer acquisition and soliciting referrals.

Conduct highly professional consultative financial analysis and profiling sessions with Priority Banking Customers to identify suitable local / cross-border financial, insurance, property and investment products and services for them in order to achieve their personal financial and investment objectives

Foster and deepen customer relationships by providing regular market information updates and trend analyses on local and international equities, unit trust, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions

Keep abreast of customers’ needs and conduct regular checks on market trends and banking industry’ programme offering and activities for target customer groups so as to enable the local business and Group to initiate efforts to increase the attractiveness of the programme / product differentiation vis-à-vis local / global competition

Conduct Dealing in Securities regulated activities (under the Securities and Futures Ordinance interpretation) on behalf of SCBHK.

Review, recommend and approve credit applications and follow-ups including mortgage and other loan documentation (Within authorised limits whilst adhering to guidelines specified in the Credit Policy & Practice Manual and approved product programmers)

Ideal Profile :

Diploma or degree holder in relevant disciplines is preferable

1 - 2 years experience in financial industry preferably with branch exposure

Fulfill Relevant Individual (RI) & Technical Representation (TR) requirement

Experience in retail banking products with effective communication skill

Proficiency in English and Mandarin

PC knowledge

Understand relevant policies and procedures of the Bank as well as regulatory

requirements

Compliance to internal guideline / regulatory requirement