Sales Associate, Sales Coordination

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Areas of Responsibilities

Provide centralized fulfillment support to HK Merchant Sales, includes new merchants on-boarding, data input, merchant account maintenance request and other general merchant service support

Act as secondary contact with direct liaison with merchants and proactively coordinate with internal department to ensure prompt resolution to merchant satisfaction

Provide central coordination on all merchant request, ensure all incoming requests are logged and tracked, with close monitoring to ensure completion within agreed service level

Provide efficient and professional service to ensure a consistent high quality sales and service delivery to excel merchant expectation

Build and maintain good merchant relationship, assist Sales and Relationship Managers to monitor merchant portfolio to achieve business goals, including new merchants recruitment

Assist in ad-hoc projects and assignments including specialized support to Premier Merchants

Requirements

Secondary School Graduate is required

One year and above experience in sales and service support, experience in similar acquiring banking industry is preferred

Customer oriented, excellent team players with good servicing attitude and communication skills

Positive, self-motivated mindset and attitude, detail-oriented, loyal and enthusiastic, able to work under pressure and multi-task

Fluent in Cantonese and English

PC skills with knowledge of Word, Excel