顧客服務主任 / Customer Service Executive (Corporate Account Service)

Customer Service Executive (Corporate Account Service)

Your role :

• Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
• Establish and sustain a positive rapport with customers through consistent in-person meetings
• Develop and maintain up-to-date account service plan including Customer Account Profile, Account Service
• Strategy and Service Improvement Plan for improving the overall service quality and customers operational efficiency
• Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
• Monitor service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
• Establish effective working relationship with internal teams on service delivery management for customers

To succeed in this role :

Higher diploma or above with 2-3 years relevant work experience

Solid experience in B2B customer service and operation management is preferable

Good interpersonal, communication and planning skills

Energetic and well-organized with strong analytical mindset

Good PC skills, familiar with MS Office is an advantage

Good command of both spoken and written English & Chinese

What we offer :

days AL

days Public Holidays

Birthday Leave

Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

MPF / ORSO contribution

Discretionary Bonus

Scholarship for further studies

Life insurance and medical benefits

Family health benefits

Dental benefits

Staff discount

Free access to the company's amenities