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Deputy / Assistant Teleservices Manager - (Contact Centre, WMS - Cross Border)

Bank Of China (Hong Kong) LimitedHong Kong

17 天前

职位描述

Responsibilities

Deliver quality services to customers of Cross-boundary Wealth Management Connect through inbound and outbound calls in order to achieve business targets
Identify existing and prospective customers' financial needs, including both products and services
Responsible for the online account opening for local and cross border customer
Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers
Assist the superiors in implementing in accordance with the unit development guidelines and policies
Address customer feedback / plaints professionally

Requirements :

Degree or above is preferred

Possess qualifications in HKSI

At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage

Independent, self-motivated, customer-centric and able to work under pressure

Excellent interpersonal andmunications skills with goodmand of English and Chinese in both verbal and written including Putonghua

Proficient in PC applications, such as MS Office and Chinese inputs

May required on-shift duty as needed

Applicants with less experiences will be considered as Teleservices Executive

Applicants with more experiences will be considered as Teleservices Manager

Job ID 499563

Assistant Manager • Hong Kong