Senior Facilities Coordinator

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

• Welcoming visitors and providing a positive first impression of the centre
• Offering general information about the site exhibitions, events, and program
• Answering visitor inquiries about the centre's facilities, services, and current activities
• Providing directions within the centre and assisting with wayfinding
• Arrange and update the display boards / directional signage for event before the function
• Handling ticket sales or registrations for exhibitions, workshops, or special events
• Managing visitor flow and queue management during peak hours or special events
• Coordinating with other departments to address specific visitor needs or concerns
• Maintaining a clean and organized customer service area
• Collecting and reporting visitor feedback to improve services
• Assisting with lost and found inquiries
• Offering support for visitors with special needs or accessibility requirements
• Handling minor complaints and escalating more serious issues to management
• Maintaining up-to-date knowledge about the centre's exhibitions, events, and design-related topics
• Train up and manage the performance of the Assistant Customer Services Officer
• Serve as a backup for the Assistant Customer Services Officer in his / her absence
• Bring in the best practice from JLL HQ to implement onsite
• Manage guest inquiries and special requests, providing high-quality customer service
• Assist in scheduling and coordinating facility maintenance and inspections
• Admin work including preparing reports, billing, purchasing and payment
• Serve as the contact for facility-related inquiries and concerns from staff and guests
• Coordinating with other departments to address specific visitor needs or concerns
• Coordinate and assist with events, ensuring facilities meet client and guest needs
• Perform daily inspections to assess its condition and identify maintenance needs
• Report the status of facility conditions and any identified issues to management in a timely manner
• Follow up on reported maintenance issues with the onsite Technician to ensure timely resolution

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to t

Sound like you? To apply you will have :

At least 1-5 years’ relevant working experience in hospitality / hotels / corporate offices

Diploma in Hospitality Management, Business Administration, or a related field.

Experience from working in conferencing or events environments

Excellent communication skills with superior customer service skills

Able to communicate in English

Willing to learn and be part of a fast-paced dynamic team

Tidy, organized, proactive, careful and customer / service focus

Location :

Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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