APAC Technology Support Lead, Event And Broadcast

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Employee Platforms, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Plan and manage outsourced technical staff, studio production webcasts and tapings, event transmission control teams, and oversee the planning of senior level, complex town halls and meetings both internally and externally as needed, based in Hong Kong and functionally reporting directly to the Global Head of Event Production based in New York.
• Assist the Communication teams with editorial and creative decisions and execution capabilities.
• Run a book of meetings as the primary lead, in addition to managing a team of producers and technical operators.
• Partner with Workplace Services peers and operations management to ensure staff and equipment are scheduled and are appropriate for each specific live event scenario.
• Attend and lead client meetings alongside conference center staff to ensure GMS products and services are represented accurately and are appropriate for client event requests.
• Validate new GMS a / v operations equipment, and ensure technicians meet the standards for event operations skill sets.
• Manage and schedule appropriate pre-event testing and validation processes, and ensure they are followed by all team members.
• Provide adequate levels of event technical redundancy.
• Provide flawless show calling abilities in studio and event spaces, and advise other event producers on best practices around event execution.
• Provide real-time communication to management around RAG status on all aspects of the live events.
• Ensure the Incident Management processes are followed by all members of the team.

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills