Assistant Counter Manager

THE ROLE

Your role is to participate in the development of the retail sales, provide leadership to the Beauty Advisor, you will ensure that customers are given a quality service at counter, as well as a customized consultation, being able to advise and demonstrate full product range with your expert knowledge on both Make-up and Fragrance.

KEY RESPONSIBILITIES

In this role you will be responsible for :

• Ensure high efficiency of inventory management and Processing stock procedures in accordance with Company guidelines to ensure 100% accuracy and compliance.
• Manage defective items and facilitate the returns from store to warehouse.
• Assist in all stock inventory cycles are completed as scheduled.
• Works closely with Retail Excellence and Beauty Advisors to ensure smooth and effective store operations.
• Ensure Beauty Advisor are totally conversant with the KPIs, business strategies and the implementing of all company policies and procedures through regular coaching.
• Actively identify and solve any issues in store operations and people operations in a timely manner, scope includes planning and manage weekly rostering for all operations staff and to ensure that Roster always meet the Management expectation.
• Facilitate in month end calculations of part timer salary, commissions as well as overtime pay.
• To review and analyse daily sales, highlight problem areas, and take appropriate action to rectify poor performance. Propose and implement corrective actions if needed.
• Support & Co-ordinate the changing of Merchandising Assortment and ensuring planograms guidelines are met and managing maintenance.
• Manages all omni-channel orders for fulfilment and stock management from FSS Omni initiative.
• Ensure retailer Price labelling is done and manages price changes.

WHAT YOU’LL BRING

ESSENTIAL :