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Senior Executive / Executive, Customer Service Operations.

PCCWHong Kong HK, HK

30 天前

职位描述

Senior Executive / Executive, Customer Service Operations

Responsibilities

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes.
Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.
Support cross-departmental efforts in handling and resolving customer inquiries or complaints efficiently using integrated systems to enhance service delivery.
Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations, utilizing software tools to streamline processes and improve efficiency.
Handle ad-hoc projects as assigned.

Requirements

Diploma holder. Fresh graduates are welcome

Experience in customer service, MPF administration, or a related field is preferred but not mandatory. Familiarity with CRM systems or setting up one would be an advantage.

Strong communication skills, with the ability to convey complex information clearly and professionally.

A customer-centric mindset with a proactive approach to problem-solving.

Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.

Team player with the ability to collaborate effectively across departments.

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Customer Service • Hong Kong HK, HK