Helpdesk Support Engineer Jobs in Hong Kong

Create a job alert for this search

Helpdesk Support Engineer • Hong Kong

Last updated: 4 days ago

L2 IT Onsite Support

Amaris ConsultingHong Kong

Provides second-line investigation and diagnosis.Resolves and closes incidents / service requests as per help desk procedures & allocated timelines. Escalates unresolved incidents / service requests...Show moreLast updated: 30+ days ago

Desktop Support Engineer

Société Générale AssurancesHong Kong, Hong Kong

IT (Information Technology) Contractor / Temp Hong Kong, Hong Kong Reference 24000PE8 Start date 2024 / 11 / 22 Publication date 2024 / 10 / 23. Provide daily technical support and handle requests from end ...Show moreLast updated: 30+ days ago

Blockchain Security Application Support Engineer

Crypto.comHong Kong, Other / Non-US, Hong Kong,

Primary responsibilities to ensure the application is running at all times in Production.Manages other non-production environments such as pre-production / staging. Strong understanding of application...Show moreLast updated: 9 days ago

IT Support / Support Engineer | Leading IT solutions provider | ~HK$34k

King Deux Search & ConsultingHong Kong, Hong Kong

HK$34,000.00 monthly

Full-time

Quick Apply

King Deux Search & Consulting is a specialised executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right oppo...Show moreLast updated: 30+ days ago

Support Specialist

Shangri-LaHong Kong SAR

Permanent

Higher Diploma or above in Information Technology or a closely related field.Minimum three years of end-user computing support experience. Knowledge of Active Directory and enterprise email account ...Show moreLast updated: 27 days ago

Production Support Engineer

IO TECH SOLUTIONS LIMITEDHong Kong, Hong Kong

Quick Apply

Customer experience is at the forefront of everything that our client does.To operate functional systems that improve the customer experience, were looking for a Production Support engineer wh...Show moreLast updated: 4 days ago

IT Support Engineer

AIAAIA Blue Care, Hong Kong, HK

Full-time

FIND YOUR 'BETTER' AT Blue Care.If you believe in better, we’d love to hear from you.Provide support to technical lead with day-to-day operation of End User Technology support to employees.The scop...Show moreLast updated: 15 days ago

Support Engineer (SQL) - Night batch

CaptiareHong Kong

Provide support for the night batch cycle process, ensuring smooth execution and timely completion of all scheduled tasks. Monitor system performance during the night batch cycle, identify and resol...Show moreLast updated: 30+ days ago

Jabra Support Engineer, Tier 3

GN GroupHong Kong

Full-time

You will be responsible for all assigned technical escalations received from Tier 2 support.Owns support ticket communication with all internal / external stakeholders and when necessary, will provid...Show moreLast updated: 30+ days ago

IT Specialist - Technology Support

AonHong Kong, Hong Kong

IT Senior Specialist - Technology Support .Aon is in the business of better decisions.At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an orga...Show moreLast updated: 30+ days ago

Experiences Helpdesk Specialist

Selby JenningsHong Kong

Permanent

Our client is a top Global Hedge fund, is looking for a highly experienced IT Specialist.You will be required to diagnose hardware / software issues and implement system updates while maintaining dat...Show moreLast updated: 30+ days ago

Support Engineer

Godiva Chocolatier (Asia) LtdHong Kong

Full-time

Show moreLast updated: 30+ days ago

Helpdesk Support - Financial Services - Hong Kong

AmbitionHong Kong, Hong Kong

You will provide technical support to end-users and clients via phone, email or in person.Show moreLast updated: 30+ days ago

Simulator Support Engineer I

CAEHong Kong

Full-time

Perform routine technical tasks on site, in field or laboratory.Receive training in the various phases of laboratory, office, plant, or field technical work. Key responsibilities will include, but a...Show moreLast updated: 30+ days ago

Information Technology Officer

明報網站Hong Kong, Hong Kong

To perform administrative support and handle hardware / software procurement, service contracts and billing issues.To provide helpdesk support and solutions to users. To assist in agency events when r...Show moreLast updated: 30+ days ago

(Assistant) Technical Services Engineer (Corporate Support Team)

The Hong Kong Jockey ClubHong Kong

Our Property Department commits to provide integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management servic...Show moreLast updated: 30+ days ago

Technical Support Engineer – Mobile Data Network Hong Kong

Chronos ConsultingHong Kong

Full-time

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.As...Show moreLast updated: 30+ days ago

IT Support Engineer

Remote PeopleHong kong, Hong Kong

Horizons is representing our client - A multinational IT consultancy company to hire a IT Support Engineer based in Hong Kong. Over the last two decades we’ve helped thousands of multinational compa...Show moreLast updated: 30+ days ago

Engineer, Maintenance Control Support Group

Hong Kong Express Airways LimitedHong Kong SAR

Full-time

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.Like you, and just like ...Show moreLast updated: 30+ days ago

Senior Technical Officer (BA Operation)

HKTHong Kong HK, HK

Full-time

Responsible for system operations & monitoring for building automation system, simple report generation.Communicate with customer, helpdesk enquiry. Provide technical support to field staff through ...Show moreLast updated: 30+ days ago

This job offer is not available in your country.

L2 IT Onsite Support

Amaris ConsultingHong Kong

30+ days ago

Job description

Responsibilities :

Provides second-line investigation and diagnosis.
Resolves and closes incidents / service requests as per help desk procedures & allocated timelines.
Escalates unresolved incidents / service requests within agreed timescales.
Ensures tickets are updated at all times until issues are resolved.
Performs staging of PCs, IMAC (Install, Move, Add and Change)
Conducts hardware and software maintenance and support.
Troubleshoots and resolves PC incidents and / or VIP requests.
Local network support and / or assists centralized Network team.

Requirements :

Proven work experience as an IT Support Engineer or similar role.

Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.

Ability to build software images for laptops and desktops.

Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.

Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.

Familiarity with documenting the implementation of Helpdesk requests / issues through the company’s ticketing system.

Technical coaching and mentoring skills to support other help-desk employees.

Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.