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Concierge Agent

The Peninsula Hong KongThe Peninsula Hong Kong

30+ days ago

Job description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

17 paid statutory holidays
Exceptional market leading benefits
Option of MPF or ORSO retirement scheme

Key Accountabilities :

Handles any guest enquiries regarding the city, restaurants, events, and attractions

Assists guests on transportation and flight arrangements

Handles all incoming couriers and mails on behalf of our guests

Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Standard

General Requirements :

Minimum of two years' experience in the hospitality industry

Hands-on experience with MS Office and PMS systems

Excellent in spoken and written English and Chinese

Excellent customer interaction skills

Passionate for luxury and service

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Concierge Concierge • The Peninsula Hong Kong

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