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System Operator.

PCCWHong Kong HK, HK

30+ days ago

Job description

System Operator

Job Duties

Monitor system performance and troubleshoot issues as they arise during the day and night shift.
Execute scheduled tasks and routine maintenance procedures to ensure optimal system functionality.
Respond promptly to system alerts and notifications, taking appropriate action to resolve issues and minimize downtime.
Document all activities, including incidents, resolutions, and maintenance procedures, in a detailed and organized manner.
Collaborate with other team members and departments to address system-related concerns and implement improvements.
Follow established protocols and procedures to ensure compliance with regulatory requirements and security standards.
Maintain a high level of professionalism and efficiency while working independently during the night shift.
Provide regular status updates for tasks-in-progress to team leads and inform team leads when unscheduled events are encountered.
Report for assigned shift duty on time.

Education / Qualification

Degree in IT or equivalent work experience.

Skills / Knowledge

Strong technical skills and proficiency with system monitoring tools and software.

Excellent problem-solving abilities and attention to detail.

Ability to effectively prioritize tasks and manage time in a dynamic environment.

Strong communication skills and the ability to work collaboratively with team members.

Working Experience

Proven experience working in a similar role, preferably in a 24 / 7 operational environment.

Operator • Hong Kong HK, HK