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Customer Service Advisor (Japanese Speaking)

CollinsonQuarry Bay

30+ days ago

Job type

Quick Apply

Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are offering......

15 to 18 days Annual Leave
Full Paid Leave (16 weeks Maternity / 14 days Paternity)
Discretionary Bonus
Free Priority Pass Membership (unlimited Airport Lounge access)

About this role...…

Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively

Deliver quality customer services to members and other stakeholders

Responsible for all membership related administration works

Prepare monthly billing and reports in a timely manner

Perform any ad-hoc tasks as assigned

You might fit for the role if you have...…

Diploma or above in business administration or related discipline

Experience in customer services in travel industry is preferred

Excellent communication and problem-solving skills

Proactive, detail-minded and able to work multi task in a fast-paced environment

Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

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Customer Service • Quarry Bay

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