Claims, Sr. Manager, Commercial Lines

Claims, Sr. Manager, Commercial Lines Post Date : 2025 / 07 / 04 Expiry Date : Nil Location : HK Island Job Type : Permenant About the role

• Independent and self-driven person to lead the Hong Kong Commercial Claims to serve our customers, work with our broker partners and to collaborate with internal stakeholders to manage our corporate customers' claims in the most effective, efficient manner whilst delivering a customer centric claims service which supports the Purpose, Values and Strategy of Zurich, and be able to work cohesively with Underwriting to drive our Growth proposition
• Develop and implement, in coordination with General Insurance Commercial Underwriting team, an effective claims proposition for Commercial Claims operations across all Lines of Business from Property, Engineering, Liability, Employees?Compensation & Marine, etc.
• Develop and implement effective staffing models to drive excellence in operational efficacy, efficiency and service
• Be the leader of the Hong Kong Claims team to contribute to the international claims network and to drive collaboration with other Zurich offices around the world
• Assure program governance including sign-off on program deliverables, implementation plans, program close down and post-implementation review
• Able to work closely with Commercial Underwriting and Customer & Distribution Management (CDM) for all new program pitching, pre-renewal negotiations and driving initiatives to support the business growth
• Orchestrate the execution of high-profile global claims initiatives and provide technical insights to regional and global stakeholders
• Develop and implement effective methods to measure claims efficiency and operational effectiveness
• Ensure the overall prioritization of multiple projects / initiatives and resources
• Apply advanced technology to drive simplification and automation for the simple straight forward claims and invest & develop teams to deliver best in class claims concierge service for the large sensitive complex claims
• Attract and retain talented claims professionals by embedding learning and development into the business culture aligned to the Commercial Claims requirement
• Provide insight to our broker partners and customers by collaboration with internal Data Science team to derive any trend / claims pattern that could help improving the risk of the customer operations
• Contribute to the development of business strategy in claims and provide express claims guidance and support to the wider Claims leadership team
• Manage relationships with key internal stakeholders across segments and identify opportunities for service improvement
• Design and develop a robust strategy on providing customers with claims concierge service and differentiate the right customer segment, where self-service solution can be applied

What we're looking for