OPERATIONS MANAGER APAC

At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions. Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences. Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand.

Ready to learn more? Visit us at : https : / / scentair.com /

OPERATIONS MANAGER APAC

You are one of the team members aiming for an experienced Operations Manager to lead a dynamic team in our Supply Chain and Technical Services functions. This role is pivotal in ensuring the speed and quality of customer complaint resolutions, optimizing shipment accuracy and on-time service delivery rates, and enhancing quality management protocols within technical services. The ideal candidate will possess strong leadership skills, a strategic mindset, and a commitment to operational excellence.

LOCATION : Hong Kong

REPORT TO : Operations Director APAC

KEY TASKS & RESPONSIBILITIES

• Lead a team of supply chain and technical service professionals to optimize operations and achieve departmental and business goals through collaboration and continuous improvement.
• Manage Technical Services Teams, both in-house and outsourced, to provide timely and high-quality support for customers. Regularly evaluate team performance to find areas for improvement, and hold training sessions to close gaps and maintain service standards.
• Strategically schedule and deploy technical representatives, optimizing travel routes and assignments to maximize efficiency and minimize operational costs.
• Oversee supply chain operations in the APAC region, coordinating purchasing, inventory, logistics, and warehousing in Hong Kong and Japan. Leverage knowledge of import / export practices to create efficient, cost-effective solutions and improve operational efficiency.
• Execute supply planning strategies to ensure seamless alignment with shipment delivery schedules and proactively address customer requirements.
• Analyze operational performance metrics to identify areas for improvement and implement best practices from industry research and benchmarks to streamline operations and achieve efficiency targets.
• Engage with other departments on key projects to ensure effective communication and coordination for successful outcomes.
• Engage in developing and refining operational strategies that support the organization’s long-term goals, while promoting continuous improvement initiatives to enhance service delivery and optimize overall effectiveness.

SKILLS & QUALIFICATIONS

ScentAir offers the right candidate a competitive salary, benefits, and career development.

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