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Contract Client Operations Executive (Japanese / Korean Speaking)

CollinsonQuarry Bay

30+ days ago

Job type

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Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

About this role...…

Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
Handle B2B clients' enquiries and complaints
Identify and support on cases' investigation and resolution issues
Responsible for the invoice / reports and other documentations with clients in a timely manner
Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
Maintain a strong awareness of good practice business processes and policy compliance
Perform ad-hoc project as assigned

You might fit for the role if you have...…

Degree in Business Administration or related disciplines

Minimum 3 years of working experience preferably in customer services, operations or project management

Account servicing or Sales Support / Administration experience, preferably in banking / finance industry

Excellent inter-personal, customer servicing and problem-solving skills

Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred) or Korean (TOPIK 6 level is preferred)

Proactive, detail-oriented, highly organized in work procedures

Able to work in a fast-paced environment and meeting tight timelines

Well versed in MS Office and hands on experience in using system

1 year renewable contract subject to the business and operations needs

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Executive Contract • Quarry Bay

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