Senior Technical Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

Manage day to day operation including repair and maintenance, procurement, accounting & budgeting related issue and room booking etc.

Work in conjunction with the local / regional client to develop a Strategic business plan for the delivery of the services

Ensure Standard and Emergency Operating Procedures and Inventory records for all services are up to date

Supervision of repair and maintenance works, assist in coordination of churn activity

Project management of small renovation or refurbishment projects including defects rectification

The single point of Management Control for FM and Engineering operations in the client sites - day to day client liaison and relationship management

Monthly / quarterly / annual reporting for the clients.

Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

Experience in company relocation and renovation projects

Supervise and liaise with external vendors in respect of regular communications and ad-hoc work, and respond to issues that arise.

Monitor invoices received are accurate and payment is on time.

Manages specifications, problems / issues, performance and administration.

Engages with internal stakeholders to gain feedback refer performance and quality of service delivery.

Intervenes, analyzes, manages and resolves business conflicts between the company and the vendors / suppliers.

Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements.

Provide superior customer service to client’s through all Facility functions

Routinely inspect all areas to ensure performance measures are being maintained and proactively self report the problems of facilities

Able to track and update on the financial budget

Desired or preferred experience and technical skills

Required Skills and Experience

Tertiary qualifications in property, building or facilities management required.

8 yrs or more relevant working experience in which have 1 year Vendor Administration.

Experience in Facilities Management is required.

Strong Customer Service focus

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems including MS excel and powerpoint.

Demonstrated experience with continuous improvement initiatives and saving mindset highly desirable

Demonstrated experience in client reporting and preparation of reports required.

Fluent spoken and written English is a must

Location :

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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