This job offer is not available in your country.

Customer Service Operation - International Beauty and Cosmetic

Michael PageHong Kong

30+ days ago

Job description

International Beauty and Cosmetic

Customer Service Operation

Client Details

A leading Beauty and Cosmetics company is seeking an experienced Customer Service Operation Manager to join their organization in a prominent role. Our client boasts an exceptional and well-known portfolio, as well as a solid market presence. This is an outstanding career prospect and an opportunity for a dedicated and proactive individual to lead a business line. They are currently expanding their operations in the Hong Kong market.

Description

Cross-Functional Collaboration

Establish direct communication channels with customers, the Hong Kong Head of Sales, Headquarters in Switzerland, working with partners in Hong Kong & China, and transporters.

Customer Service & Export

Oversee order management for local and international retailers, spas, intercompany orders, and marketing initiatives (events, prospecting, etc.).

Streamline the handling of purchase orders to reduce lead time and increase fulfillment rate.

Manage order entry and updates in the ERP system, gather information and communicate with customers, affiliates, and retailers regarding orders and deliveries.

Coordinate local and international transportation with carriers, prepare all necessary export documentation, such as order confirmations, delivery notes, invoices, etc.

Handle customers' invoicing.

Ensure the electronic filing of all order-related documents.

Sales, Inventory & Operations Planning

Assist the Head of Sales in activities related to customer accounts and the preparation of the monthly rolling forecast against the budget, based on historical data, market trends, and customer insights.

Manage and optimize stock levels to align with targets, implementing action plans for items with obsolete inventory to minimize liability.

Accounting

Support the Group Finance department in activities related to customer accounts, including processing, accounting, and reconciliation of bank transactions (incoming payments, financial transactions, etc.).

Manage accounts and monitor debtors, including verifying account statements, managing reminders, overseeing order blocking and release.

Profile

Bachelor's degree in Business Administration or a related field.

Minimum of 5 years of professional experience in customer service and exports.

Solid knowledge of accounting, accounts receivable, and inventory management.

Fluent in English and Chinese.

Strong organizational skills with a keen attention to detail.

Dynamic, self-motivated, and exceptional customer relations skills.

Demonstrated ability to work independently and as part of a team.

Excellent interpersonal and communication skills.

Proficiency with standard IT tools, including experience with an ERP system.

Job Offer

This position offers significant growth opportunities and an excellent career path within the company. You will be part of a multinational corporation working in a dynamic environment, with attractive company benefits.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ms. Chan on +852 3412 4861.

Create a job alert for this search

Customer Service And • Hong Kong

Related jobs

Customer Service Advisor - Full-time (Tseung Kwan O Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

At Decathlon, great service is our sport.Manage returns, refunds, exchanges, and resolve user issues.Click & Collect, eCommerce, and Delivery services. Collaborate with teammates during store op...Show moreLast updated: 30+ days ago

Customer Service Assistant - Part-time (Tseung Kwan O Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Greet users and assist with purchases.Process payments, returns, and answer simple queries.Click & Collect and online orders. Help with product exchanges and size suggestions.Enjoy helping peopl...Show moreLast updated: 30+ days ago

Product Development Team : Operation and Suppliers Relationship Manager

LomographyHong Kong, HK

At Lomography, we’re not just another company – we’re a globally active organization dedicated to experimental and creative analogue photography. What started as an art movement by a group of offbea...Show moreLast updated: 4 days ago

Customer Success Specialist

BeameHong Kong, Central, HK

Quick Apply

About BEAME Medical Technology Limited : .Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable a...Show moreLast updated: 30+ days ago

Operation Analyst

Konew FinTech Corporation LimitedCentral, Hong Kong Island, HK

Quick Apply

Perform daily position and cash reconciliation of loan portfolio.Prepare payment, journal entries, fund transfer instruction, month-end closing, monitor of bank balance, assist on annual audit, etc...Show moreLast updated: 30+ days ago

Customer Service Operations Associate

LinjerHong Kong, HK, HK

Quick Apply

About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fas...Show moreLast updated: 30+ days ago

Operation Officer

E-job agency limitedHong Kong, Hong Kong

Quick Apply

Our client is a leading Japanese retail brand offering a wide range of apparel, footwear, bags, and accessories.They are seeking a Japanese-speaking Business Support Officer to manage logistics, in...Show moreLast updated: 14 days ago

Japanese Speaking Customer Service Officer / Senior Officer

E-job agency limitedHong Kong, Hong Kong

Quick Apply

Japanese Speaking Customer Service Officer .To provide customer services at the front desk.Inbound tourism support (including but not limited to hotel, restaurant, operational tour, ...Show moreLast updated: 14 days ago

Customer Service Advisor - Full-time (Mong Kok Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Officer

CITADELKowloon, Hong Kong

Quick Apply

Awarded Happy Company since 2021, IP&E GBA Ltd.LPG supplier serving Hong Kong and Macau, offering a diverse portfolio of renowned brands including Esso, Mobil, and Shell. We also have a strong commi...Show moreLast updated: 28 days ago

Customer Service Advisor - Full-time (Kai Tak Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Advisor - Full-time (Central Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Client Relationship Officer | Fintech | Hong Kong

Zeal GroupCentral, Hong Kong, HK

Quick Apply

Provide the priority services to VIP Customers by different channels in Premium Service Centre.Be the dedicated site visit ambassador for agents and customers, ensuring a seamless and exceptional e...Show moreLast updated: 30+ days ago

Customer Service Assistant - Part-time (Kai Tak Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Assistant - Part-time (Central Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Advisor - Full-time (Taikoo Shing Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Advisor - Full-time (Shatin Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Service Assistant - Part-time (Shatin Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply

Customer Relationship Manager (Bank)

nextRolesHong Kong, Hong Kong, HK

Quick Apply

Provide financial planning services to high-net-worth, mainlander and offshore customers.Provide personalized service for these segment customers to build and maintain good relationships.Promote in...Show moreLast updated: 30+ days ago

Customer Service Assistant - Part-time (Taikoo Shing Store)

Decathlon Hong KongHong Kong, Hong Kong, HK

Quick Apply