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Accenture Song - CRM & Customer Experience Associate Manager

AccentureHong Kong

14 天前

职位描述

Responsibilities

Partner with clients to diagnose CRM maturity gaps and design transformation roadmaps.
Deliver end-to-end customer journey optimizations (acquisition, retention, CLTV).
Implement personalization engines using predictive analytics and automation tools.
Design and deliver owned channel campaigns with seamless execution.
Advise on dataernance, AI adoption, and omnichannel orchestration.
Lead workshops to align cross-functional client teams (Marketing, IT, Analytics).
Own project delivery : scope, timelines, budgets, and ROI measurement.
Mentor junior consultants and contribute to thought leadership in APAC markets.

Qualifications

What We're Looking For

6+ years in CRM, customer experience, or digital marketing with 3+ years in consulting (Big 4 or boutique CX firms).

Expertise in lifecycle strategy, martech stacks (Braze / Salesforce / SFMC), and analytics tools (SQL, Tableau).

Proven success delivering CRM projects for clients in financial services, retail, or tech.

Fluency in APAC market trends, privacy regulations (, PDPO), and cultural nuances.

Strong client-facing skills : storytelling, stakeholder management, and board-readymunication.

Language : Fluent English; Mandarin or Cantonese preferred.

LI-GM Job ID 13386695_en

Associate • Hong Kong