This job offer is not available in your country.
Accenture Song - CRM & Customer Experience Associate Manager
AccentureHong Kong10 days ago
Job description6+ years in CRM, customer experience, or digital marketing with 3+ years in consulting (Big 4 or boutique CX firms). Expertise in lifecycle strategy, martech stacks (Braze / Salesforce / SFMC), and analytics tools (SQL, Tableau). Proven success delivering CRM projects for clients in financial services, retail, or tech. Fluency in APAC market trends, privacy regulations (, PDPO), and cultural nuances. Strong client-facing skills : storytelling, stakeholder management, and board-readymunication. Language : Fluent English; Mandarin or Cantonese preferred.
Responsibilities
- Partner with clients to diagnose CRM maturity gaps and design transformation roadmaps.
- Deliver end-to-end customer journey optimizations (acquisition, retention, CLTV).
- Implement personalization engines using predictive analytics and automation tools.
- Design and deliver owned channel campaigns with seamless execution.
- Advise on dataernance, AI adoption, and omnichannel orchestration.
- Lead workshops to align cross-functional client teams (Marketing, IT, Analytics).
- Own project delivery : scope, timelines, budgets, and ROI measurement.
- Mentor junior consultants and contribute to thought leadership in APAC markets.
Qualifications
What We're Looking For
LI-GM Job ID 13386695_en
Create a job alert for this search
Associate • Hong Kong
Related jobs
King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce.
We are committed to not only finding the right oppo...Show moreLast updated: 30+ days ago
CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform.
Key functions will include driving platform retention, engagement, and usa...Show moreLast updated: 5 days ago
Ready to Shape the Future of Health and Wellness? .At Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it! .
Here at Vita Green, we are all a...Show moreLast updated: 10 days ago
This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience.
The successful candidate will lead initiatives to enhance customer sati...Show moreLast updated: 21 hours ago
%20Limited)
Assistant CRM Manager
Loro PianaHong Kong SAR CRM is the key pillar to maximize growth of Loro Piana with a significant step change over the next few years.The Assistant CRM Manager will work closely with retail team in delivering key clientel...Show moreLast updated: 16 days ago
Senior Manager, CRM Marketing
AXA GroupHONG KONG The CRM Marketing Senior Manager will serve as the functional head for the CRM Marketing Team.This role will support the Customer Strategy and Insights Director in the following areas : .Developing a...Show moreLast updated: 30+ days ago
顧客體驗專員 / 資深顧客體驗專員 Customer Experience Specialist / Senior Customer Experience Specialist
FortressHong Kong MS Office & Mac iWork 優先考慮.Show moreLast updated: 30+ days ago
Assistant Consumer Insight Manager | SQL, Tableau, CRM Analytics
King Deux Search & ConsultingHong Kong, Hong Kong SAR, Hong KongQuick Apply
CRM Specialist
Crypto.comHong Kong, Other / Non-US, Hong Kong,Quick Apply
(Senior) CRM Executive | Retail Loyalty | CRM Campaigns
Vita Green Health Product Company LimitedHong Kong, Hong Kong SAR (see also separate country code entry under HK), CNQuick Apply
Senior Manager / Manager, Business Analytics & Planning (Customer Experience)
Klook Travel Technology Pte. Ltd.Hong Kong We are Asia’s leading platform for experiences and travel services, and we believe that we can help.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires a...Show moreLast updated: 16 days ago
Associate Branding Manager
Delivery HeroHong Kong, HK Lead collaboration across internal stakeholders, including Commercial, Logistics, and Regional teams, to maximize synergy and effectiveness in restaurant marketing initiatives.Ensure consistent bra...Show moreLast updated: 14 days ago
- New!
Customer Experience Specialist
CITADELHongKong, Hong KongQuick Apply
Assistant Customer Service Manager, Customer Relations
ManulifeHong Kong The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering Manager / Assistant Manager, Customer Resolution Unit with t...Show moreLast updated: 16 days ago
Associate Branding Manager
foodpandaHong Kong, Hong Kong Lead collaboration across internal stakeholders, including Commercial, Logistics, and Regional teams, to maximize synergy and effectiveness in restaurant marketing initiatives.Ensure consistent bra...Show moreLast updated: 11 days ago
Customer Relationship Manager
Hang Seng BankHong Kong Hang Seng's Retail Distribution focuses on personal wealth management and financial services.Our one-stop wealth management initiatives are designed for both our affluent and mass integrated accoun...Show moreLast updated: 30+ days ago
Assistant Manager, Client Data & Analytics, CRM, Global
Rosewood Hotel Group, Hong KongHong Kong SAR Press space or enter keys to toggle section visibility.Key role to support data-driven.CRM analytics, cross-functional collaboration, and robust data governance in a luxury hospitality environment....Show moreLast updated: 16 days ago
Assistant Customer Service Manager, Customer Relations
Company 28 - Manulife (International) LimitedHong Kong The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering Manager / Assistant Manager, Customer Resolution Unit with t...Show moreLast updated: 16 days ago
Solution Architect
LenovoHong Kong, Hong Kong Client-Facing Project Manager / Solution Architect.This role focuses on business solutioning—translating client goals into functional designs and actionable roadmaps.
You will serve as a strategic a...Show moreLast updated: 16 days ago
Assistant CRM Manager - Salesforce experience
Morgan Philips Group SAHong Kong, Hong Kong We are seeking a highly motivated and experienced Assistant CRM Manager to join our client in the B2B services sector.Develop and execute comprehensive CRM strategies to improve customer loyalty.Bu...Show moreLast updated: 30+ days ago
Assistant Customer Growth and Experience Manager
The Hong Kong Jockey ClubHong Kong The Customer Strategy, Insights & Innovation Division (CSII) identifies and leads the customer journey for all stakeholders across the Club ecosystem.
The Division centralises the Club's custome...Show moreLast updated: 30+ days ago
Customer Quality Manager
Johnson ElectricChina, Hong Kong Johnson Electric is hiring a Customer Quality Manager to support our motor manufacturing operations in Jiangmen.This role directly reports to Quality Director.
The Quality Manager will be responsibl...Show moreLast updated: 16 days ago