Business Analyst

Job Description

• Learn and master product features and acts as application specialist to present our product values to clients
• Gather user requirements and translate them into actionable items for implementation
• Prepare project / product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.
• Receive and manage clients’ reported issues and provide initial investigation and response to the client
• Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner
• Work across multiple internal teams and external partners to ensure project success
• Offer professional user training and support to clients on our enterprise products
• Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables

Requirements :