Junior Technical Support Representative (Fintech) — Training Provided | Day Shifts | Hong Kong

We accept application CVs in English only

Who we are

Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.

The role

We’re hiring an early-career, tech-savvy Support Representative to join our Hong Kong team.

You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.

A Full training is provided at the company’s expense.

What you’ll do

Troubleshoot and resolve customer issues via email, Slack & Skype

Guide merchants through API integrations

Support technical workflows behind our global payment gateway

Collaborate with product & platform teams

Identify bugs and provide product feedback

Conduct manual QA and third-party interactions

Must-haves

Valid Hong Kong work authorization.

Strong English (written / spoken), customer empathy, and organizational skills.

Availability for day shifts and occasional weekend / holiday rotations (extra paid as required by law).

Curiosity and willingness to learn technical concepts (no engineering background required).

Nice-to-haves

Mandarin / Thai / Korean - a plus.

Experience in technical support or customer service.

Familiarity with APIs.

Perks & growth

Growth opportunities!

Daily breakfast & lunch

Medical insurance

Performance bonuses

Company trips

Weekly Happy Hours

Interview process (fast and friendly)

Digital interview → Home Task → On-site interview → Manager & HR Interview → Integrity Test →Offer.

What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us :   https : / / bit.ly / zotacareers