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Client Operations Executive (Japanese Speaking)

Client Operations Executive (Japanese Speaking)

CollinsonQuarry Bay
30 天前
职位类型
  • Quick Apply
职位描述

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are offering......

  • Hybrid work arrangement (work from home / office)
  • 15 to 18 days Annual Leave
  • 16 weeks Maternity / 14 days Paternity Full Paid Leave
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited airport lounge access)

About this role...…

  • Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
  • Handle B2B clients' enquiries and complaints
  • Identify and support on cases' investigation and resolution issues
  • Responsible for the invoice / reports and other documentations with clients in a timely manner
  • Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
  • Maintain a strong awareness of good practice business processes and policy compliance
  • Perform ad-hoc project as assigned

    • You might fit for the role if you have...…

  • Degree in Business Administration or related disciplines
  • Minimum 3 years of working experience preferably in customer services, operations or project management
  • Account servicing or Sales Support / Administration experience, preferably in banking / finance industry
  • Excellent inter-personal, customer servicing and problem-solving skills
  • Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)
  • Proficient in other Asian languages such as Korean is an advantage
  • Proactive, detail-oriented, highly organized in work procedures
  • Able to work in a fast-paced environment and meeting tight timelines
  • Well versed in MS Office and hands on experience in using system
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    Japanese Speaking • Quarry Bay

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