Head of Boutique - Fashion, Hong Kong

We're looking for a seasoned professional to lead and present the ultimate house of luxury defining style and creating desire now and forever with our elite Fashion team. You are dedicated to inspire and manage the boutique team in delivering unsurpassed service to customers while being committed to the employee’s personal and professional development and growth.

What impact you can create at Chanel :

As the Head of Boutique, you will be our Brand Advocate and bring the Chanel difference, driving excellence across all facets of boutique operations. Your leadership will directly shape the client experience, team development, and business success by :

Elevating Brand Excellence : Uphold Chanel’s image as a brand ambassador, ensuring VM (Visual Merchandising) standards, boutique ambience, and team grooming reflect the brand’s timeless sophistication.

Building Future Leaders : Foster a culture of self development , coaching boutique teams to achieve their full potential through tailored development plans, succession strategies, and authentic communications with transparency .

Delivering Unparalleled Client Experiences : Champion a client-centric culture, leveraging data-driven insights and partnership with client experience team to personalize engagements and innovate clienteling strategies for  relevant client segments

Driving Operational Precision : Optimize inventory flow, stock management, and loss prevention while collaborating with cross-functional teams to align product storytelling with business objectives.

Exceeding Business Goals : Lead the boutique to surpass KPIs through strategic planning, experimental initiatives, and disciplined execution of sales, client retention, and operational targets.

You are energized by :

Leading and inspiring diverse, high-performing teams.

Cultivating enduring relationships with discerning clients and anticipating their evolving needs.

Innovating retail strategies while balancing tradition with forward-thinking experimentation.

Immersing yourself in the House of Chanel brand stories, art & culture and sustainability initiatives to stay ahead of the curve.

Collaborating cross-functionally to deliver a seamless, one-house Chanel experience.

What you will bring :

Qualifications & Experience :

Degree or Advanced Diploma; 5+ years in luxury / fashion retail leadership, managing sizable teams.

Proven success in boutique operations, clienteling, and KPI-driven environments. Leadership & Competencies :

Strategic Vision : Connect market insights to actionable strategies; navigate complexity with agility.

Empathetic Coaching : Mentor teams with integrity, fostering growth through Individual Development Plans and open dialogue.

Artistic Flair : A keen eye for detail, fashion aesthetics, and VM excellence; polished personal style.

Operational Mastery : Expertise in inventory optimization, process efficiency, and risk management.

Client Obsession : A passion for exceeding expectations through personalized, innovative service.

Collaborative Spirit : Build trust with corporate partners (HR, Marketing, Logistics) to drive results.

Chanel Values

Courage to challenge norms, resilience under pressure, and dedication to sustainability and social responsibility.

What Chanel can offer you :

The opportunity to grow within an iconic luxury brand.

A nurturing and supportive work environment focused on personal growth and wellbeing

Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.