Regional Senior Manager Hong Kong的职位
最后更新时间： 13天前
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Senior Regional IT Analyst
OgierHong Kong30 天前
职位类型
- serp_jobs.job_card.permanent
职位描述A minimum of 5 years' experience in a similar role Experience in Microsoft Office 365 and Windows 11 based operating systems An excellent understanding of Windows OS as well as iOS mobile devices is a pre-requisite Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application Ability to maintain a high standard of customer service within a Service Desk environment Exceptional analytical and problem-solving skills Advanced collaboration, communication, and interpersonal skills - the role involves engaging with our Ogier business users across all Jurisdictions and in a range of roles within the organisation Strong organizational skills with the ability to multi-task, manage time effectively, and handle tight deadlines Commitment to on-going professional study and examinations is essential to succeed in the role
Key Responsibilities
- First point of contact for support or service calls on a daily or weekly basis.
- Provide day-to-day supervision of team members, ensuring work is allocated and completed effectively and to the required standards. Provide Hardware and Software support both locally and remotely for all Ogier Jurisdictions and escalating appropriately.
- Complete daily Operational task and manage all calls in accordance to the Service Desk process and procedures.
- Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site.
- Ensure that the Technical Support Team Manager is notified of any on-going faults and training related support calls across all jurisdictions.
- Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
- Provide excellent customer service at all times striving to exceed client and business expectations.
Skills, Knowledge and Expertise