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Officer (Member Protection and Services) – Customer Services

Mandatory Provident Fund Schemes AuthorityHong Kong

30 天前

职位描述

The Job

To handle MPF / ORSO enquiries at service counters and collect comments received from the public;
To process personal account enquiries and handle related enquiries from scheme members or their representatives;
To manage the enquiry counter at outreach programmes;
To assist members of the public to lodge complaint;
To handle telephone and written enquiries received from members of the public; and
To provide support for administrative works and ad-hoc projects as assigned by management.
The incumbent may be required to work on shift (including Saturdays).

The Person

A recognized degree, or equivalent;

At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement / pension and / or customer service, preferably gained in sizable or public organizations;

Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing;

Good command of written and spoken English and Chinese;

Proficient in Putonghua will be an advantage;

Good communication, interpersonal, organization and problem solving skills;

Customer-oriented, flexible and collaborative;

Agile, a good team player and able to work independently as well as under pressure; and

Able to deal with the public effectively.

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Customer Service Officer • Hong Kong