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Officer (Member Protection and Services) – Customer Services
Mandatory Provident Fund Schemes AuthorityHong Kong30+ days ago
Job descriptionA recognized degree, or equivalent; At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement / pension and / or customer service, preferably gained in sizable or public organizations; Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing; Good command of written and spoken English and Chinese; Proficient in Putonghua will be an advantage; Good communication, interpersonal, organization and problem solving skills; Customer-oriented, flexible and collaborative; Agile, a good team player and able to work independently as well as under pressure; and Able to deal with the public effectively.
The Job
- To handle MPF / ORSO enquiries at service counters and collect comments received from the public;
- To process personal account enquiries and handle related enquiries from scheme members or their representatives;
- To manage the enquiry counter at outreach programmes;
- To assist members of the public to lodge complaint;
- To handle telephone and written enquiries received from members of the public; and
- To provide support for administrative works and ad-hoc projects as assigned by management.
- The incumbent may be required to work on shift (including Saturdays).
The Person
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Customer Service Officer • Hong Kong
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