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Infrastructure Service Management (ISM) Manager- Hong Kong

Axiom TechnologiesHong Kong

30 天前

职位描述

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Responsibilities :

Responsible for ensuring that all desktop data bearing assets are managed in accordance with policies and procedures throughout the IMAC (Installs, Moves, Add and Changes) lifecycle.
Assist Infrastructure Service Manager in the region to manage the local team whose remit will include the receipt, building, configuring, installing, moving, break-fixing and decommissioning desktop assets as well as inventory and stock management.
Provide project management services for all Install, Move, Add and Change (IMAC) within the building and minor space reconfiguration projects.
Provide comprehensive move coordination services to support the scheduled relocation of workspace contents and associated personal items.
Responsible for planning, coordinating and execution of all move related activities.
Being a Team Lead to manage the team and oversight the local operation.
Additional Management responsibilities
Team management
Resource & Roster planning
Member / joiner knowledge training
Member / joiner performance coaching
Process management
Documentation
Quality assurance & audit
Operation management
Ticket / email monitoring and coordination
Point of contact for HK ISM operations
Project coordination
Performance management
Reporting
Continue Improvement

Job Requirement :

Degree in Information Technology, Telecommunications, Electronic Communication, Information Engineering or relevant discipline.

15+ years or above working experience in desktop / networking / engineering Position.

5+ Years of Team leading and management experience.

Have a passion for research new technology and be a continuous learner.

Good analytical reasoning and problem-solving skill, self-motivated, independent and able to work under pressure.

Good team player.

Able to demonstrate good team leadership skills.

Proven experience of adherence to detailed processes.

Have a good understanding of Networks, IP addressing and Voice Infrastructure.

Ability to identify accurately all types of desktop hardware.

Good working knowledge of the Microsoft Office Suite.

Good working knowledge of commonly used software packages.

Proficient in written and spoken English and Chinese.

Immediate availability is preferred.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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Manager Management • Hong Kong