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Senior Manager, Network Quality and Customer Experience Assurance
HKTHong Kong HK, HK22 天前
职位描述Bachelor's Degree in Engineering / IT / Communication / Customer Relationship Management or related disciplines with min. 10 years’ relevant working experience Experience in RAN / Core performance management will be an advantage Self-motivated and able to act as a team player Good command in English, Cantonese and Mandarin
Your Role
- Oversee and address customer complaints across multiple channels in relation to mobile network services
- Conduct a thorough analysis of customer network experience and implement effective management strategies
- Collaborate with other Business Units to facilitate defining selling strategy
- Involve in Radio Access Network (RAN) / Core performance management including KPI / KQI analysis and Trouble Ticket management
- Participate in in-depth complaint analysis and providing management support for VIP complaint
To Succeed in the Role
Work Location : Hong Kong
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to , quoting your present and expected salary.
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Senior Manager • Hong Kong HK, HK