Senior Manager, Network Quality and Customer Experience Assurance

Your Role

• Oversee and address customer complaints across multiple channels in relation to mobile network services
• Conduct a thorough analysis of customer network experience and implement effective management strategies
• Collaborate with other Business Units to facilitate defining selling strategy
• Involve in Radio Access Network (RAN) / Core performance management including KPI / KQI analysis and Trouble Ticket management
• Participate in in-depth complaint analysis and providing management support for VIP complaint

To Succeed in the Role

Work Location : Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to , quoting your present and expected salary.