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Client Services - Security and Login Assistance Representative (SecOps-SLS)
Interactive BrokersKwun Tong, Hong Kong30 天前
职位描述Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered) Experience with Windows and / or macOS and basic office applications Experience and knowledge of Android / iOS smartphone operating systems Fluency in Cantonese and English (knowing Mandarin is a plus) Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch is ordered in-house with a fully stocked kitchen Modern offices with multi-monitor setups Great work-life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with a growing local presence Hybrid work arrangement role permitting
Responsibilities
- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
Qualification :
Company Benefits & Perks
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Client Service • Kwun Tong, Hong Kong
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