Support Team Representative (Hong Kong)

We accept application CVs in English only

Who we are : Zota is a global payment gateway technology hub — a one-stop-shop for online businesses looking to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.

The Role : We’re on the hunt for a sharp, curious, and tech-savvy Support Representative to join our growing FinTech team in Hong Kong. If you love solving problems, helping people, and working in a fast-moving, fun environment, keep reading.

Your day-to-day :

Troubleshoot and resolve customer issues via email, Slack & Skype

Guide merchants through API integrations

Support technical workflows behind our global payment gateway

Collaborate with product & platform teams

Identify bugs and provide product feedback

Conduct manual QA and third-party interactions

Requirements :

Valid HK work visa / citizenship

Experience in support or customer service

Strong communication and organizational skills

Bonus : Mandarin / Thai / Korean language

Bonus : Familiarity with APIs / payment platforms

Perks :

Daily breakfast & lunch

Medical insurance

Quarterly bonuses

Company trips

Friday Happy Hours

What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us :   https : / / bit.ly / zotacareers