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L2 IT Onsite Support Engineer

L2 IT Onsite Support Engineer

Amaris ConsultingHong Kong
22 天前
职位描述

Job description

Responsibilities :

  • Provides second-line investigation and diagnosis.
  • Resolves and closes incidents / service requests as per help desk procedures & allocated timelines.
  • Escalates unresolved incidents / service requests within agreed timescales.
  • Liaises with clients, other IT support groups and 3rd party providers when necessary.
  • Performs staging of PCs, IMAC (Install, Move, Add and Change).
  • Conducts hardware and software maintenance and support.
  • Troubleshoots and resolves PC incidents and / or VIP requests.
  • Assists local Server Team when server maintenance is required.
  • Special events coverage / Conference support.
  • Local network support and / or assists centralized Network team.

Requirements :

  • Proven work experience as an IT Support Engineer or similar role.
  • Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
  • Ability to build software images for laptops and desktops.
  • Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
  • Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Familiarity with documenting the implementation of Helpdesk requests / issues through the company’s ticketing system.
  • Technical coaching and mentoring skills to support other help-desk employees.
  • Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
  • Fluent Cantonese and English.
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    It Support Engineer • Hong Kong