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L2 IT Onsite Support Engineer
Amaris ConsultingHong Kong17 days ago
Job descriptionProven work experience as an IT Support Engineer or similar role. Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues. Ability to build software images for laptops and desktops. Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email. Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions. Familiarity with documenting the implementation of Helpdesk requests / issues through the company’s ticketing system. Technical coaching and mentoring skills to support other help-desk employees. Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment. Fluent Cantonese and English.
Job description
Responsibilities :
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents / service requests as per help desk procedures & allocated timelines.
- Escalates unresolved incidents / service requests within agreed timescales.
- Liaises with clients, other IT support groups and 3rd party providers when necessary.
- Performs staging of PCs, IMAC (Install, Move, Add and Change).
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and / or VIP requests.
- Assists local Server Team when server maintenance is required.
- Special events coverage / Conference support.
- Local network support and / or assists centralized Network team.
Requirements :
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It Support Engineer • Hong Kong
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