HR Operations Manager Jobs in Hong Kong

Job Mission :

At CHANEL, we believe in putting people at the very heart of our decision making, organization, culture, and leadership. Our house was born with the spirit of “freedom of becoming” and a commitment to cultivating the human potential. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

As we continue to transform and mature in many domains under HR Business Services, we are focused on improving customer, line manager and employee experiences. We continue to evolve our team to create value, provide expertise and be a trusted advisor to ensure a fit for future HR Organisation.

As the HR Operations Manager, you will lead, manage and develop the regional HR Operations Team ensuring timely and effective end-to-end delivery of the teams’ service offerings which includes employee data management, benefits administration, contingent workforce management, and other HR administration services. This involves leading team members and working in close partnership with HR Business Partners, People Experience professionals, Talent Acquisition teams, People Technology teams, the wider HR organisation and other key stakeholders to ensure satisfactory delivery of service in accordance with our Service Levels. You will also be required to lead process improvements and change initiatives to elevate our service offering.

The next 3 to 5 years will continue to be transformational. We plan on introducing new tools which will transform how we support the wider business, we continue to add new scope, and will continue to improve our ways of working, simplifying how we do things, tightening controls and governance, improving our ‘end-to-end’ offering, and focusing on significantly improving ‘employee experience’, a catalyst to making CHANEL the best place to work. This in turn requires HR Business Services to create the right model that ensures we are ‘future ready’.

Key Responsibilities :

Reporting to the Head of HR Operations, the incumbent will be responsible for :

• Overseeing and supervising team performance to ensure compliance with policies, rules, guidelines, SOPs and SLAs.
• Coaching, training and mentoring team members to develop their capabilities and elevate their performance towards our target operating model.
• Owning the SLA and KPI compliance and develop analytics capabilities to drive improvement to industry standards and cultivate data-driven solutions and decisions.
• Managing and mitigating operational risks associated with processes, data privacy, rules, regulations and policies.
• Promoting a culture of continuous improvement within the team by encouraging, identifying and implementing best practices and initiatives to promote simplification and standardization whilst managing risks and enhancing customer experience.
• Leading, overseeing and driving HR Operational initiatives and improvements and ensure they are delivered successfully.
• Managing stakeholders by collaborating with and influencing stakeholders to ensure change process is clearly communicated, successfully executed, and aligned with HR’s strategic agenda.
• Monitor performance and manage relationships of internal and external support teams (i.e. vendors) ensuring timely deliveries, cost efficiency, and high-quality deliverables.

Role Specifications :

Experience in :

Academic / Professional Qualifications

Work Experience and Required Competencies