This job offer is not available in your country.
Customer Service Specialist
TDCXHong Kong30+ days ago
Job descriptionProvide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesse strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market.
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
Who are we looking for?
Create a job alert for this search
Customer Service • Hong Kong
Related jobs
%20Limited)
This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience.
The successful candidate will lead initiatives to enhance customer sati...Show moreLast updated: 2 days ago
%20Limited)
%20Limited.)
顧客體驗專員 / 資深顧客體驗專員 Customer Experience Specialist / Senior Customer Experience Specialist
FortressHong Kong MS Office & Mac iWork 優先考慮.Show moreLast updated: 30+ days ago
客戶服務專員 / 客服 / Customer Service Specialist / CS
家仁牙科中心大角咀, 油尖旺區, HK Customer Service Specialist / CS.Customer Service Specialist / CS.Upon receiving the required on-the-job training, handle the customer service work at the front desk and call center of our dental c...Show moreLast updated: 30+ days ago
Customer Service Administrator
Besteam Personnel Consultancy LimitedHong Kong Bachelor degree holder is a must.Fluent in both spoken & written English and Chinese (both Cantonese & Mandarin).A good team player, pleasant and strong sense of responsibility.Excellent te...Show moreLast updated: 30+ days ago
- New!
Officer, Customer Service
AegonHong Kong Collaborate with business partner or different internal teams to deliver quality customer service.Handle enquiry / feedback / complaint from customer or business partners through different means of con...Show moreLast updated: 11 hours ago
Customer Service Officer
Bank Of China (Hong Kong) LimitedHong Kong Champion the one-stop personal banking services at branches.Deliver quality customer services through counter transactions.
Identify existing and prospective customers' needs of financial services, ...Show moreLast updated: 11 days ago
Customer Service Officer
Morgan McKinleyHong Kong Respond promptly to customer inquiries via live chat, providing accurate information about banking products and services.
Assist customers in resolving issues, including account inquiries, transacti...Show moreLast updated: 18 days ago
Customer Service Officer
Cornerstone Smart Recycling LimitedHong Kong Strong customer-focused approach to proactively identify and address clients' needs.Provide excellent customer services and maintain good relationship with clients.
Handle and respond to inquiries i...Show moreLast updated: 30+ days ago
Customer Service Officer
明報網站Hong Kong, Hong Kong Implementing the international marketing strategy, policies, objectives and initiatives.Focuses entirely on international markets and will involve working closely with Overseas customers.Responsibl...Show moreLast updated: 12 days ago
Customer Service Representative
TÜV SÜDHong Kong Coordinate, monitor and control the project activities before and during the project life cycle.Provide formal communication channel to Retail customer and other approval bodies.Report the project ...Show moreLast updated: 30+ days ago
Customer Service Executive
CHUBBHong Kong Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
Manage email correspondence & address customer enquiries.Mainta...Show moreLast updated: 17 days ago
Customer Care Specialist
International SOSHK Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's...Show moreLast updated: 18 days ago
Customer Experience Specialist
CITADELHongKong, Hong KongQuick Apply
Assistant Customer Service Manager, Customer Relations
ManulifeHong Kong The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering Manager / Assistant Manager, Customer Resolution Unit with t...Show moreLast updated: 17 days ago
Customer Service Officer
Yue Hwa Chinese Products Emporium LtdHong Kong To resolve customers' enquiries and complaints; .Provide administrative support to the departments ;.Liaise with internal departments.
.Work shift in the department store.Good spoken and written En...Show moreLast updated: 30+ days ago
Assistant Customer Service Manager, Customer Relations
Company 28 - Manulife (International) LimitedHong Kong The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering Manager / Assistant Manager, Customer Resolution Unit with t...Show moreLast updated: 17 days ago
Customer Service Clerk 客戶服務文員
A & W Food Service (Hong Kong) Limited.Hong Kong Show moreLast updated: 30+ days ago
- Promoted
Customer Service Specialist (Danish)
David Kennedy RecruitmentHong Kong, Hong Kong David Kennedy Recruitment is partnering with an outsourcing solutions company who is seeking to recruit a Danish speaking Customer Service Specialist to join their team.
Position : Customer Service ...Show moreLast updated: 14 days ago
Customer Service Executive
HKTHong Kong HK, HK Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner.Offer immediate assistances towards complaints.
HKCEE / HKDSE or above, or equivalent.F...Show moreLast updated: 30+ days ago