Senior Retail Manager / Retail Manager

Profile

SEPHORA  is the world’s leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton. We have 6 stores in Hong Kong locating at IFC Mall, Windsor House, K11 Art Mall, K11 Musea, APM and New Town Plaza.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

We are seeking a dynamic and passionate Retail Manager to join our Hong Kong Retail team. Reporting to General Manager, he or she will take ownership of commercial management and strategic planning of the networks expansion while driving the entire retail network on achieving commercial objectives such as sales, shop profit, conversion rate, average basket size, IPT, service indicators, etc. He or she will also be responsible to creating an enthusiastic store culture and successful sales environment focusing on our Sephora DNA and Sephora Experiences. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Sales & Shop Profit Management.

Forecast, budget and manage sales budgets as well as the shop profit for each store

Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving short to long-term sales and profit objectives, with emphasis on store profitability, cost control, efficiency and store capability

Promote and drive growth through continuous improvement and sharing of best practices

Analyse business trends across sales within each store, region and the network on regular basis, and conduct deep-dive analysis on selected stores when needed

Evaluate information related to sales, promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth

Operation Excellence

Ensure Store Operations Manual are fully implemented in stores through education and reinforcement

Revisit processes and procedures when needed to drive both operation efficiency and control

Own the store audit process to evaluate the stores and devise action plans to sustain / improve operation excellence and audit score results as a key KPI

Collaborate with retail managers across region for regional and global Best Practices sharing and ideas exchange

Customer Experience

Focus on the customer’s omni experience to lead the beauty revolution and differentiate Sephora from other beauty retailers to drive customer obsession and loyalty

Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in store and online

Ensure the store casts are fully onboard and embrace the omni strategies of Sephora

Cultivate an enjoyable shopping environment aligning to Sephora DNA.

Incorporate innovations and technology advancement to enhance the in-store experience

Team Management and Development

Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams

Develop, motivate and inspire the team with in-store observations, trend analysis and feedback

Work with HR to identify, develop and retain key talents to become future Store Management Teams

Partner with HR & Training to build and promote store culture aligning to Sephora DNA

Store Network Growth Strategies & Expansion.

Support General Manager in evaluating existing network efficiency & profitability and future network potential

Provide regular in-depth analysis of the over and under-performing stores and work with General Manager to improve the performance

Keep up to date with our competitors and market, predict its evolution, and anticipate action steps to adapt to new tendencies or trends

Lead and collaborate with other teams such as Construction, Project, IT, Merchandising, HR, Finance, Supply Chain and Marketing to open new stores within set timeline

We would love to hear from you if…

You have a Bachelor Degree holder with minimum 8 years professional operation experience working in retail

You preferably have beauty background but not a must

You are passionate in customer service & beauty with strong attention to details

You have excellent influential leadership style to lead, motivate, inspire and develop teams in achieving profits and operational excellence

You are an excellent people builder with collaborative style

You are operations-minded and hands-on with a readiness to spend time in stores to help store team to solve issues

You are able to take up a Million-dollar project management to time, budget and high quality

You have strong analytical skills and able to derive conclusion and actions from numbers / data

You are result-oriented with proven ability to set KPIs to achieve sales and profitability targets

You have good understanding of the big picture and mid to long term plan while keeping reactivity and agility in the short term

You have excellent command of spoken and written Chinese and English

While at Sephora, you’ll find :

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!