Assistant F&B Guest Experience Manager

The Landmark Mandarin Oriental, Hong Kong is looking for Assistant F&B Guest Experience Manager to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Landmark Mandarin Oriental, Hong Kong is one of the world’s great luxury hotels — a masterpiece of contemporary design and a cutting-edge, chic five-star gem in the epicentre of one of the most exciting cities in Asia. Only one of the 13 hotels worldwide with Triple Five-Stars across all three categories for hotel, spa and restaurant in Forbes Travel Guide, the Landmark Mandarin Oriental offers state-of-the-art designer guestrooms and suites, and award-winning, innovative Food & Beverage outlets and Spa facilities for the ultimate in relaxation and fitness. With a reputation for unmatched personal service and integrity, we take pride in providing professional training to enrich your experience and skills, as well as the best opportunities for career advancement to the right candidate. The hotel is highly respected as a global pioneer in eco-friendly sustainability and luxury, values integral to the Mandarin Oriental Group.

About the job

Based at the The Landmark Mandarin Oriental, Hong Kong within F&B Division in Hong Kong, the Assistant F&B Guest Experience Manager is responsible for ensuring the highest quality of guest experiences, on and offline, pre and post arrival within F&B. Also be a F&B Ambassador to build strong rapport with F&B’s regular and VIP guests. The Assistant F&B Guest Experience Manager reports to the Food & Beverage Manager.

As Assistant F&B Guest Experience Manager, you will be responsible for the following duties :

Oversee the F&B guest experience on and offline, pre- and post-arrival

Support the outlet managers in leading and overseeing the host teams in any aspect

Build strong rapport with new and existing, regular and VIP guests in F&B and act as LMO Ambassador

Assist F&B Manager in administrative duties and with creating business analysis and reports to find ways to improve and ensure both business levels as well as guest satisfaction

Be responsible for the overall SevenRooms operation and related topics, including but not limited to, booking management, guest database ownership and management and related trainings

Be the key communication point to maintain transparent communication and to optimize the F&B reservation flow and yield

Review and manage F&B’s inventory (available tables), review availabilities and communicate to all necessary departments, outlets, and reservations centre, to optimize yield

Handle private room inquiries and bookings for Amber and work together with the kitchen and Amber team to ensure flawless execution of such

Collaborate with Assistant F&B Sales Manager and Guest Experience Executive to facilitate any other event & function inquiries and executions

Assist F&B Manager to oversee strategic partnerships as well as promotional offers across F&B and their production along side any other Sales & Marketing related matters

Follow up on any sales leads and revert to the client within 24 hours

Prepare, check and issue BEOs on a timely basis and to communicate any changes via amendments sent out immediately once there are changes

Perform any other reasonable duties as required by your department head from time to time

As Assistant F&B Guest Experience Manager, we expect from you :

At least 3 years' experience in Fine Dining restaurant at similar capacity, Michelin-starred restaurant experience preferred

Strong professional presentation and decorum in all guest interactions

Exceptional guest service skills, with sophisticated verbal and written communication abilities

Fluent in English, knowledge of other languages is a plus

Passion for providing memorable guest experiences through attentive and personalized service

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?