Job descriptionProvide coaching and guidance to peoplemanagers and employees on complex HR matters, including policy interpretation, performance management, and employee relations.Support business restructuring and transformation initiatives in Hong Kong, ensuring alignment with global HR strategies.Oversee high-touch HR programs such as redundancy processes, working closely with HR Business Partners and specialist teams.Act as a primary point of contact for HR-related enquiries, coordinating with multiple HR functions to resolve complex issues.Provide end-to-end support for senior executives, ensuring timely and high-quality resolution of HR queries.Support people managers in adopting HR processes and tools, facilitating smooth change management.Promote the use of HR systems and self-service tools to enhance workforce efficiency.Analyze trends from case and knowledge management tools to identify areas for improvement in HR services, policies, and processes.Leverage HR data and insights to recommend enhancements to HR products and services.Ensure continuous improvement of the employee experience by addressing recurring challenges and optimizing HR service delivery.