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Store Manager / Assistant Store Manager (Hong Kong Airport)

APM MonacoHong Kong, Hong Kong, HK

4 days ago

Job type

Quick Apply

Job description

We are looking for a passionate and dedicated individual to lead our team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Requirements

Main Accountabilities

Business Performance & Operations

Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
Analyze performance to identify business needs and turn them into individual actions and objectives
Analyse available sales reports and data to determine the needs of the business and set business strategies
Ensure staff is trained in all areas of appropriate POS usage and maintenance
Understand and properly execute all management POS functions
Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
Monitor the movement of all inventory and ensure that staff adheres to all transferring / receiving policies and procedures
Maintain boutique image according to the brand’s standards
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

Ensure all associates provide the highest level of customer service

Manage client database and utilize information to increase sales and client contact

Execute service excellence to increase client satisfaction and retain customer loyalty

Resolve all client problems and complaints quickly and effectively

Manage all special events inclusive of collection previews, client events, sale events, etc.

Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Team Management & Development

Identify and recruit new talents, build and retain a high performing team

Lead by example demonstrating passion towards APM MONACO, know our brand’s products, mission and value

Conduct in-store training, one-o-one coaching and team meetings

Build individual objectives and development plans

Ensure image and grooming standards are professional, reflective of the brand image and always adhered to

Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Requirements

Management and leadership skills

Business acumen

Strategic thinking

Client intelligence

Reactive, flexible and open-minded

Fluency in Cantonese and English

Benefits

Why Join APM?

Global, Dynamic Team : Diverse and energetic workforce

Growth Opportunities : We support your professional development

Collaborative Culture : Teamwork and open communication

Comprehensive Benefits : Medical benefits, paid time off, and generous employee discounts

Don't wait to join APM Monaco team. Apply now!

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Manager Hong Kong • Hong Kong, Hong Kong, HK

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