Account Operations Coordinator (Facilities Coordinator / Officer)

About the Role :

As a CBRE Account Operations Sr. Analyst, you will provide reporting support to the team that oversees the management of metrics for client accounts.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do :

• Assist with establishing performance metrics under the direction of team members. Manage, report, and review operations metrics and productivity.
• Plan, oversee, and facilitate data-gathering sessions. Assess, research, and document information. Present findings to the team for review.
• Recommend corrective measures if necessary to ensure compliance and client satisfaction.
• Review data for planned, preventative, and corrective activities. Ensure work is completed by account standards.
• Establish procedures to ensure quality standards are being met for program requirements.
• Apply general knowledge of standard principles and techniques / procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

What You’ll Need :

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.