(Senior) Customer Care Executive

Job Duties :

Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries

Plan and suggest the strategy to deal with complicated and complaint cases

Execute the solution with call agents or may require calling the complainants

Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication

Other special tasks as assigned from Manager

To succeed in this role :

University graduate or at least diploma level with pension and finance experience

At least 2 years of MPF client service experience, both in employer and member level

Strong MPF and related knowledge

Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers

Familiar with checking customer profile with back-office system

Good problem solving skills

Fluent in English and Mandarin

What we offer : 14 days AL

17 days Public Holidays

Birthday Leave

Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

MPF / ORSO contribution

Discretionary Bonus

Scholarship for further studies

Life insurance and medical benefits

Family health benefits

Dental benefits

Staff discount

Free access to the company's amenities