Application Support

Your new role

Application Support

What you'll need to succeed

Provides first level support for internal clients and second level for external clients

User queries maybe functional or technical in nature. Team's responsibility is to own all queries and provide solutions

Incident and Problem Management

Ensures all support issues are correctly logged in the incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution

Diagnoses issues : establishes their root case.

Initiates task force over critical incidents

Liaises with upstream and downstream systems support teams as appropriate

Application Monitoring and follow-up

Skills required

Knowledge of API Json, VB or SQL is beneficial

Knowledge of HR Operation Model is beneficial

What you need to do now