Senior Officer, Distribution Risk

The Distribution Risk Champion (“DRC”) will report to the Head of Distribution Risk and will support the development, implementation and monitoring of sales quality controls in the sales distribution channels for the Life insurance business in the market. The objective is to ensure that the key distribution related risks are properly identified, assessed and managed.

This role will be primarily responsible in the monitoring and mitigation of the distribution risks across the local business units. Working closely with the business unit risk management, compliance and distribution teams, the DRC will ensure adherence to the company’s risk management requirements, nurture a culture of risk management and enhance the business quality.

Position Responsibilities :

Evaluate current risks and identify emerging risks facing the business and ensure that controls are properly focused

Drive a reduction in distribution risk, both in terms of total risk (value) and per capita (# of incidents)

Maintain a risk register for key distribution risks, mitigation plans and progress to closure. Establish a governance process for escalation of material risks

Reporting of the distribution risks and action plans on a regular basis

Respond to Audit and Compliance findings and assist in the development of remediation plans

Collaborate with Risk Management and Compliance teams to identify and share best practices with respect to risk management & controls

Maintain a high level of responsiveness to Risk Management and Audit Services, ensuring adherence to internal and external requirements and standards

Work with the risk management team to drive the continuous improvement of the risk management framework, methodology, tools, and reporting (specific to distribution risks)

Required Qualifications :

CPA designation preferred, along with insurance industry experience.

At least 3 years of experience in Life insurance distribution function is required

Experience in an audit, compliance or operational risk controls environment will be favorable

Good working knowledge of operations within a financial services organization, and the ability to navigate company risk policies and standards

Strong interpersonal skills, including the ability to influence management at various levels of the organization.

Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadlines.

Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others.

Sees the big picture, but also pays attention to details.

Results oriented, with the ability to manage competing priorities and projects.

Strong problem-solving and analytical skills.

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid