Responsibilities
- Design and implement the enterprise level Remote Access, Virtual Desktop Infrastructure (VDI) and Application Virtualization service to meet business needs
- Manage and optimize the existing virtualization environments to maintain system stability andply with organizations policies and standards
- Implement golden image, application profiling solutions to streamline OS build and patch efficiencies
- Integrate diverse endpoint management solutions in both Session Hosted and Dedicated Hosted environments supporting general purpose and power users
- Swiftly address service issues and drive problem actions to maintain productivity.
- Proactive monitor system performance and user experience with custom performance dashboards using endpoint analytics and statistic modelling tools
- Analyze performance trends and drive proactive improvement actions as part of demand and capacity management
- Automate infrastructure maintenance tasks including system backup, recovery, disaster recovery, and business continuity tests
- Provide guidance, training, and feedback to Level 1 and 2 support teams. Drive enhancement to key SOPs to improve end user support and vulnerability management targets as a team
- Manage vendor to ensure the highest quality delivery and implementation
Requirements
Minimum 8 years experience in VDI service operations and solution engineering.Proficiency in desktop and application virtualization solutions, eg Citrix XenDesktop / XenApp / NetScaler ADM and WAF, Sangfor aDesk, Omnissa Horizon, etcProficiency in scripting languages ( PowerShell, Shell script, Python, etc) to automate administrative tasksStrong knowledge of IT infrastructureponents, including servers, networks, databases, storage systems and virtualization technologiesExperience in evaluation ofmercial solutions and large-scale migration among Citrix, Omnissa Horizon, Azure Virtual Desktop, and other DaaS platformsExperience in IT Service Management / IT Operations Manager process with ServiceNow is added advantageStrong customer centric and result-oriented mindset.Independent, self-motivated, a team player and willing to challenge status quo.Ability tomunicate and influence different levels of stakeholders, and build consensus effectively.Occasionally work on weekends and / or irregular working hours are requiredCandidate with less experience will be considered as Workplace Virtualization EngineerHKEX ismitted as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location : HKEX - TKO
Shift :
Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours :
Worker Type :
Permanent Job ID R002511