Talent.com
This job offer is not available in your country.
Senior Manager, Cluster Workplace

Senior Manager, Cluster Workplace

JLLHong Kong, SAR, China
17 days ago
Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Transforming to the Workplace Team of the future

Facilities Operations

  • Manage & oversee cluster services (Soft & Hard) as part of the scope delivered
  • Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
  • Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
  • Review operational SOP’s & propose / make changes as part f continuous improvement
  • Manage minor projects / Churn in the office
  • Able to liaise with any local / government agencies as part of operations
  • Able to liaise with Landlord on lease management and contractual services delivered
  • Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile
  • Manage and oversee site budgets demonstrating ownership of all costs and quality of service. Ensure value services in line with CRE financial targets

Human Experience

  • Deliver CRE's Human Experience Roadmap across the cluster and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the cluster
  • Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
  • Ensure the account’s HX program initiatives are measurable and tangible to the workplace
  • Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs / workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
  • Technology

  • Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
  • Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
  • Client Engagement

  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees, and key stakeholders
  • Imbed in the FM team a culture of empowerment, engagement, and fulfilment
  • Work with relevant parties on space management through data analytics
  • Develop client support / feedback initiatives e.g. FAQ
  • Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
  • Ensure effective communications and reporting to clients on operation matters and Workplace Experience
  • Evaluate service response time and analyse occupants’ service request trends and suggestions
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
  • Communication

  • Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
  • Liaise with JLL team and client on soft service delivery
  • Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
  • Create, manage JLL profile within the client account
  • Adopt innovative communication strategies
  • Champion monthly meetings with stakeholders to enhance relationships
  • Team Management

  • Team player, motivational leader, work across business unit to establish a collaborative environment.
  • Identify area of development for his / her staff
  • Drive the cluster team to meet all key performance indicators as set out in the Account plan & SLA.
  • Actively encourage an environment that drive teamwork, co-operation & performance excellence
  • Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
  • Ensure the team is well trained on all facilities policies, procedures, and systems
  • Reporting

  • Ensure the monthly performance report is generated to meet SLA standards.
  • Review monthly financial reports including the preparation of accruals and variance analysis
  • Interested? An ideal candidate would need to have the following qualifications

    Desired experience and technical skills

  • Work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
  • Excellent time management and communication skills.
  • Sales skills and ability to build productive business relationships
  • Ability to manage multiple projects independently
  • Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
  • One or more globally / regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
  • MS Office proficiency
  • Location :

    On-site –Hong Kong, SAR, China

    If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

    Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

    I want to work for JLL.

    Create a job alert for this search

    Senior Manager • Hong Kong, SAR, China

    Related jobs
    [LPS] AIOps & Digital Workplace (CoE)

    [LPS] AIOps & Digital Workplace (CoE)

    LenovoHong Kong, Hong Kong
    To lead our AIOps and Digital Workplace Center of Excellence (CoE) within our IT service organization.This role will focus on designing, implementing, and optimizing AI-driven solutions and digital...Show moreLast updated: 8 days ago
    Senior Manager, Finance

    Senior Manager, Finance

    Johnson ElectricChina, Hong Kong
    We are looking for a Senior Finance Manager to lead the finance team in driving the company’s financial strategy and planning, overseeing regulatory compliance, and ensuring the accuracy of the com...Show moreLast updated: 6 days ago
    Workplace Advisor

    Workplace Advisor

    Ricoh Hong Kong LimitedHong Kong
    At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital tr...Show moreLast updated: 30+ days ago
    Senior Manager, Compliance

    Senior Manager, Compliance

    Dah Sing Financial GroupHong Kong
    Monitor and assess regulatory developments and ensure the bank's adherence to these requirements.Collaborate with business and functional units to ensurepliance with regulatory expectations and int...Show moreLast updated: 9 days ago
    Senior Workplace Virtualization Engineer - AVP - Workplace Technology - IT

    Senior Workplace Virtualization Engineer - AVP - Workplace Technology - IT

    Hong Kong Exchanges and Clearing LimitedHong Kong
    Design and implement the enterprise level Remote Access, Virtual Desktop Infrastructure (VDI) and Application Virtualization service to meet business needs. Manage and optimize the existing virtuali...Show moreLast updated: 13 days ago
    Data Center Operations Cluster Manager, HKG Infrastructure Operations

    Data Center Operations Cluster Manager, HKG Infrastructure Operations

    Amazon Data Services Hong Kong LimitedHong Kong, Hong Kong SAR, HKG
    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we’re the people who keep the cloud running.We support all AWS data c...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Store Manager

    Senior Store Manager

    Link ComplianceHongKong, Hong Kong
    Our client is a Luxury fashion brand in particular as well as ready-to-wear, bags, and other accessories.Relocation assistance and work visa will be provided. Supporting Store Managers in organising...Show moreLast updated: 14 days ago
    Senior Manager, Actuarial

    Senior Manager, Actuarial

    AegonHong Kong
    Product development strategies & pricing review / oversight.Coordinate product deep dives of planned local business units. Review major product pricing and sales promotions to ensure compliance with...Show moreLast updated: 30+ days ago
    (Senior) Accounting Manager

    (Senior) Accounting Manager

    Yesstyle.Com LtdHong Kong
    YesStyle is looking for passionate talents, who love and appreciate the fascination of Asian fashion and beauty.Our team is active, energetic, and culturally diverse. Assist Financial Controller in ...Show moreLast updated: 30+ days ago
    Senior Manager (Treasury)

    Senior Manager (Treasury)

    Hong Kong Housing SocietyHong Kong
    Perform and coordinate all aspects of loan operations and disclosures, ensuring compliance with internal policies and procedures. Communicate with the loan facility agent regarding administrative op...Show moreLast updated: 30+ days ago
    BUSINESS DEVELOPMENT MANAGER - Workplace

    BUSINESS DEVELOPMENT MANAGER - Workplace

    BAMBOOHong Kong
    Hong Kong Business Development.An international global workplace design practice is looking to expand BD team in HK, and are recruiting for a strong business development candidates for their busy s...Show moreLast updated: 30+ days ago
    Workplace Exp Supervisor

    Workplace Exp Supervisor

    CBREHong Kong, Hong Kong
    As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience ...Show moreLast updated: 20 days ago
    • New!
    Senior Manager / Manager (Actuarial)

    Senior Manager / Manager (Actuarial)

    HKMC Annuity LimitedHong Kong
    A Posted byRecruiterHKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to facilitate retirement financial planning through provi...Show moreLast updated: 17 hours ago
    Senior Manager, Underwriting

    Senior Manager, Underwriting

    Company 28 - Manulife (International) LimitedHong Kong
    The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering. Well maintain our TAT in underwriting case processing, supp...Show moreLast updated: 17 days ago
    Senior Manager, Underwriting

    Senior Manager, Underwriting

    ManulifeHong Kong
    The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering. Well maintain our TAT in underwriting case processing, supp...Show moreLast updated: 17 days ago
    Lead Subscription & Loyalty, Mature Cluster

    Lead Subscription & Loyalty, Mature Cluster

    foodpandaHong Kong, Hong Kong
    We are seeking an experienced and strategic leader to join our Marketing team as Lead, Subscription and Loyalty.This critical role will drive sustainable subscription and loyalty growth across a se...Show moreLast updated: 27 days ago
    Senior Business Analyst

    Senior Business Analyst

    CitiHong Kong
    Ensure consistent, professional delivery of all client management disciplines including : account planning, call reporting, lead generation, pipeline management, implementation acceleration, origina...Show moreLast updated: 18 days ago
    Digital Workplace Product Manager (IDENTITY AND ACCESS MANAGEMENT, MICROSOFT ACTIVE DIRECTORY)

    Digital Workplace Product Manager (IDENTITY AND ACCESS MANAGEMENT, MICROSOFT ACTIVE DIRECTORY)

    Cathay Pacific Airways LimitedHong Kong SAR (China)
    Head of Digital Workplace and Network.The Product Manager is responsible for the ownership of assigned digital workplace products (e. The product manager fosters strong technical relationships with ...Show moreLast updated: 17 days ago