Senior Director / Director, Claims Transformation & Digital Solutions

As a Digital Lead, Claims Transformation, you will oversee, manage, and coordinate large health & claims-related business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and / or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.

Position Responsibilities :

Lead a matrix-based team of business solutions architect, scrum master, pillar IT / BA / tester, subject matter experts (i.e., Controller, Legal), and cross-functional partners that are typically project managers and directors

Report to Head of Claims to define roadmap, manage the scope, requirements, and implementation of projects

Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives

Prepare / support project documents (i.e. ODF), build business case together with Business and Executive Sponsor(s)

Present project case in both local and regional project committee

Identify resource needs for projects and establish roles, expectations, and goals with team members

Develop strong relationships across departments

Drive projects and initiatives focused on value added services, quality improvement, and / or process efficiencies

Stay current with market and industry trends as well as processing system enhancements

Other duties as assigned Shared Responsibilities :

Act as a key contact in project and department meetings

Development, proposal, and execution of global departmental goals and strategy Job

Required Qualifications :

Bachelor's Degree in Business Administration / Information Technology or related field

Master’s degree and industry designations

10+ years of financial services / insurance industry experience

Proven leadership skills; ability to effectively influence and negotiate with internal and external parties

Excellent understanding of claims operational processes and supporting systems of systems and databases, tracking systems and customer services systems

Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated.

Experience in managing a team within an evolving and dynamic area

Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly

Fluent in English and Cantonese and preferably Mandarin

Strong analytical skills & project management skills

Experience running projects in both Agile and Waterfall approach

Familiar with Agile tools such as JURA

Ability to make well balanced decisions; ability to balance quality and cost decision

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid