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Senior Officer, Quality & Operation Control

Senior Officer, Quality & Operation Control

Dah Sing Financial GroupHong Kong
8 days ago
Job description

Responsibilities

  • Regular call quality & call monitoring support to ensure the team meeting the quality standard andply with regulatorypliance
  • Handleplaints investigation, analystplaint case and provide proper feedback to frontline staff
  • Assist the team to provide regular training / coaching to frontline staff on the control perspective
  • Assist the team topile and review operation flows from time to time
  • ply with internal guideline, legal and regulatory requirements when delivering job duties
  • Handle Ad-hoc task assigned by management team, Quality & Operation Control

Incumbent Requirements :

  • Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area
  • Familiar with banking products & operation flow
  • Excellentmunication and interpersonal skill
  • Capable of working independently, detail minded and good team player
  • Passed in IIQE Paper 1 and 2 is perferred
  • Fluent reading and writingmunication in English

    • Please note that only shortlisted candidates will be notified.

    Job ID 3652

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    Officer • Hong Kong

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