Event Manager

Event Manager Post Date : 2025 / 09 / 23 Expiry Date : Nil Location : Job Type : Permenant About the role

• 2025 / 07 / 31
• The Event Manager's prime function is to manage and oversee delivery of the on-site event services between Kinly and the client.
• Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
• Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively
• Promoting and delivering team collaboration whilst maintaining team morale
• Fault Reporting Management ?ensuring all faults are reported and escalated
• Attending all pre-event planning meetings and taking ownership for event resource scheduling, crewing, technical briefing, live event management and post-event debriefing
• Attending regular client meetings and maintaining close contact with AV Operations Manager
• Identifying areas of potential technological / operational improvements
• Project managing of live broadcast across the client sites
• Providing AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Advanced fault finding and troubleshooting
• Performing L1 / L2 incident management
• Supporting Project Managers in the successful delivery of projects
• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assisting with software upgrades and supporting multi-media broadcasting
• 2025 / 06
• Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
• Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively
• Promote and deliver team collaboration whilst maintaining team morale
• Fault Reporting Management - ensuring all faults are reported and escalated
• Attend all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management and post-event debrief
• Management duties of technical staff in the delivery of live events across all sites
• Managing the rota, holidays and sickness within the onsite events team
• Attend regular client meetings and maintain close contact with AV Operations Manager
• Share events knowledge and best practices across the entire AV team
• Provide regular feedback on communication issues and service improvements
• Develop service procedure documentation
• Identify area of potential technological / operational improvements
• Carry out all power down / up when required, usually involving out-of-hours overtime commitments
• Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions
• Project management of live broadcast across client sites
• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future events
• Comprehensive JD
• The position involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services.
• DUTIES AND RESPONSBILITIES
• All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLA's). The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management and post-event debrief. He / she would also be responsible for ensuring that all the direct reports arrive on time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly.
• The Event Manager's responsibilities include, but are not limited to :
• Client Management - Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
• Team Management - Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively
• Fault Reporting Management - ensure all faults are reported and escalated in accordance to contract SLAs
• Share management duties of technical staff in the delivery of live events across all sites
• Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best-in-class services
• Share events knowledge and best practices across the entire AV team
• Provide regular feedback on communication issues and service improvements
• Develop service procedure documentation and it is kept up to date and available to the onsite AV teams
• Identify area of potential technological / operational improvements and consult with the relevant stakeholders
• Carry out all power down / up when required, usually involving out-of-hours overtime commitments
• Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and Kinly's Integrated Management Systems
• TRAINING AND DEVELOPMENT
• Team Building - Promote and deliver team collaboration whilst maintaining team morale
• Appraisals - Execute annual performance appraisals for on-site and regular one-to-one performance management reviews
• Work with SDM to identify opportunity for team training
• ADMINISTRATION
• Reporting - Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for client
• Meetings - Attend regular client meetings and maintain close contact with AV Operations Manager to ensure effective communication and take part in monthly review meetings
• Scheduling - Management of Event Team rota, including holiday requests and sickness to make sure all site workload and activities are planned and resourced within SLA agreements
• EVENTS AND BROADCASTS
• Attend all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, lice event management and post-event debrief
• Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions
• Project management of live broadcast across client sites
• Attend / coordinate event production meetings
• On-site management and overall responsibility of events
• Providing a concise technical brief to the operating crew
• Technician duties as a member of AV / Events team
• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future events

What we're looking for